Basic Troubleshooting Steps

• Device Compatibility
• Android Connection Issue
• Location on: Android
• App Crashing: Android
• Firmware Issue
• Password Reset
• App Issues
• Sensor Activation
• How to charge Sensor
• What are the LED indicators on the charger?
• Reset Sensor (Baseball & Softball iOS)
• Login / Log-out
• Contact
• Swing Speed
• Sensor Alignment
• Vision setup
• Sensor Connection Issue
• Charging Issue
• No metrics: Ball Flight
• False swing detected: No ball hit
• Incorrect Metrics: Verify how metrics reviewed.
• Missing Swings: Blast Connect
• Transferring Data to another device.
• How do I export my metrics / data to an CSV or Excel file?
• Upload Offline Actions
• Auto Upload Videos
• Reset Sensor (Android)
• How to change metric unit of measurement on phone (iOS)

Individual apps and Quick Solution

Device Troubleshooting

Troubleshooting Tree

• Getting Started: Blast Baseball (TT)
• Blast Connect Baseball: Getting Started (TT)
• Ball Flight Setup (TT)
• No Metrics (Live) (TT)
• No Metrics (Offline) (TT)
• Reset Sensor (TT)
• Sensor Issue - Not Flashing (TT)
• Sensor Connection Issue (TT)
• Firmware Issue (TT)
• Charging Issue (TT)
• Missing Swings (TT)
• No Ball Flight Metrics (TT)
• Golf: No Metrics (live)(TT)
• Getting Started: Blast Golf (TT)
• Blast Connect Golf: Getting Started (TT)
• Sensor Connection Issue: Android (TT)
• Reset Sensor (Golf iOS) (TT)
• Golf: No Metrics/Not Capturing (live)(TT)
• Golf: No Metrics/Not Capturing (offline)(TT)
• Firmware Issue: Android (TT)
• Golf Air Swings: Can't Capture (TT)