Basic Troubleshooting Steps
The firmware update happens when the sensor needs an update. The update requires a data connection (Wi-Fi or Cellular Data) to complete the process. If still having problems, please delete the app. When deleting the app, the sensor is automatically reset. Before deleting the app, make sure you back up any videos to the Blast Connect (requires a subscription) or save to your device. All metrics are saved to the cloud network with a data connection on your device.
How to Delete an app
How to Download app
Once the app has been deleted, please download the app again from (App Store or Play Store). Log back into the app with the same user name and password. Wait five minutes before the sensor is connected again and the firmware should automatically try to update again.
If the update doesn’t work, please wait five minutes and try again.
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