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Firmware Issue

Basic Troubleshooting Steps

The firmware update happens when the sensor needs an update.  The update requires a data connection (Wi-Fi or Cellular Data) to complete the process.  If still having problems, please delete the app.  When deleting the app, the sensor is automatically reset.  Before deleting the app, make sure you back up any videos to Blast Connect (requires a subscription) or save them to your device.  All metrics are saved to the cloud network with a data connection on your device. 

 

 

How to Delete an app

 

  • Locate the Blast App. 
  • Lightly touch and hold until the app starts to shake. 
  • Tap the X on the top corner of the app. 
  • Tap on the Delete button. 

 

How to Download app 

 

  • Go to App Store.
  • Tap Search to find the Blast App.
  • Select on application.
  • Tap on the download icon. 

 

 

Once the app has been deleted, please download the app again from (App Store or Play Store).  Log back into the app with the same user name and password. Wait five minutes before the sensor is connected again and the firmware should automatically try to update again.  

 

 

If the update doesn’t work, please wait five minutes and try again.

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