The reset of the sensor is a tool used when the sensor is not working to normal capacity.  This feature isn’t typically used until the irregularity of the sensor. Examples would be: 

• Staying Connected.
• Incorrect Metrics.
• Videos sync issues. 
• Uploading issues. 
• Any other app + sensor irregularity. 

To complete a reset the sensor has to be connected.

How to reset the sensor

• Tap on the Menu icon.
• Tap on My Sensor.
• Select the sensor line and tap.
• Tap on the Reset Sensor or Clear Sensor.

• Sensor Must be connected to reset

There are two different Reset types: 

Reset Sensor

This reset places the sensor back into the factory default.  This reset will not affect any app setting. 

Clear Sensor 

This reset places the sensor back into the factory defaults and also deletes any pending swings that have not been uploaded to the app.  This reset is used when the app is having upload issues.  This reset will not affect any app setting. 

After the completion of the reset. Please test the sensor to see if the performance has improved. If still having issues, please let customer support know.