Menu

Firmware Issue (TT)

Troubleshooting Tree

The firmware update happens when the sensor needs an update.  The update requires a data connection (Wi-Fi or Cellular Data) to complete the process.  If still having problems, please delete the app.  When deleting the app, the sensor is automatically reset.  Before deleting the app, make sure you back up any videos to the Blast Connect (requires a subscription) or save to your device.  All metrics are saved to the cloud network with a data connection on your device. 


Please follow the troubleshooting tree questions:



Decision Tree
Are you connected to the Wi-Fi?


  • Yes
  • No
  • Add Button

Is the sensor connected to the app?


  • Yes
  • No
  • Add Button

Are you able to complete the firmware update?


  • Yes
  • No
  • Add Button

Your sensor is now updated today and you're ready to use your sensor.



Did you delete the app?


  • Yes
  • No
  • Add Button

Did you download the app again?


  • Yes 
  • No
  • Add Button

Is the sensor connected to the app?


  • Yes
  • No
  • Add Button

Are you able to complete the firmware update?


  • Yes
  • No
  • Add Button

Your sensor is now update today and you're ready to use your sensor.
Wait five minutes before the sensor is connected again and the firmware should automatically try to update again.  If the update doesn’t work, please wait five minutes and try again.This is the last step of troubleshooting the issue. If you need assistance from here, please contact customer support at https://blastmotion.com/about/contact-us/. Please have username (email address) and sensor serial (top & bottom) number available.

Please connect your sensor to the app.



1. From the Analyze screen, tap on Live.
2. Tap on the circle with dash lines in the middle. This can be found on the top right.
3. Shake the sensor by facing the Blast logo towards the ground for two seconds, face the Blast logo towards the sky for two seconds, and repeat until it is connected.
4. Circle will show green when connected with battery level in the middle.




Once the app has been deleted, please download the app again from (App Store).  Log back into the app with the same username and password.

If still having problem, please delete the app.  When deleting the app, the sensor automatically resets.  Before deleting the app, make sure you back up any videos to the Blast Connect (requires a subscription) or save to your device.  All metrics are saved to the cloud network with a data connection on your device.

Please connect your sensor to the app. 



1. From the Analyze screen, tap on Live.
2. Tap on the circle with dash lines in the middle. This can be found on the top right.
3. Shake the sensor by facing the Blast logo towards the ground for two seconds, face the Blast logo towards the sky for two seconds, and repeat until it is connected.
4. Circle will show green when connected with battery level in the middle.




Please connect your device to a Wi-Fi data connection.






Was this article helpful?

We've got your back!

Can’t find what you’re looking for in our help docs? Get in touch with our all-star support team.

Contact Customer Support