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No Ball Flight Metrics (TT)

Troubleshooting Tree

The premium service of Ball Flight requires a lot of moving parts to use the services correctly. Here are some of the things to review in the setup and usage: 


Please follow the troubleshooting tree questions:



Decision Tree
Is your device supported for Ball Fight? 


  • Yes
  • No
  • Unsure
  • Add Button

Do you have a tripod? 


  • Yes
  • No
  • Add Button

Have you sign up for the Blast Connect? 


  • Yes
  • No
  • Add Button

Did you turn on Ball Flight? 


  • Yes
  • No
  • Add Button

Did you select on handedness in the app?


  • Yes
  • No
  • Add Button

Did you measure the camera distance from the batter?


  • Yes
  • No
  • Add Button

Did you turn your device to the side for a landscape video view and using rear camera? 


  • Yes
  • No
  • Add Button

Are you holding the camera?



  • Yes
  • No
  • Add Button

It’s difficult to hold the camera still enough for Ball Flight to work properly. The application will warn you if it detects too much motion, but handheld results may vary.  Tripod can be purchased on Amazon when you search for tripod and the name of the device.

Did the swings exit velocity reach 40 mph or higher for valid swings?

  • Yes
  • No
  • Add Button

Is there adequate lighting?


  • Yes
  • No
  • Add Button

When viewing batter on the video screen, is the batter located in one of the sides of the phone? (not the middle)


  • Yes
  • No
  • Add Button

Are you hitting into a net?



  • Yes
  • No
  • Add Button
Please make sure the net isn’t in the video or at the end of the screen. If the net is in the video, it stops the flight of the ball and may impede ball flight metrics registration. 

Is the camera overheating?


  • Yes
  • No
  • Add Button

The device can get hot in direct sunlight. When this happens, the processor slows down to protect itself. It might be time to take a break or turning the instant feedback off (see instructions below).


How to change Instant Feedback

1. Tap on the Menu from Analyze, Training, Live, or Swing screen.
2. Tap on the Settings.
3. Locate the Instant Feedback.
4. To activate this feature, swipe the button towards the right to show green.
5. To deactivate this feature, swipe towards the left and to show clear.



Are you running other applications?


  • Yes
  • No
  • Add Button

Analyzing high-speed video takes a lot of processing power.

Please close any applications running in the background.

This is the last step of troubleshooting the issue. If still having issues, please contact customer support at https://blastmotion.com/about/contact-us/.



Successful usage of Ball Flight requires the ball to travel through the full screen to get a complete reading. The batter needs to be at the far end of the screen.  If in the middle, there might not be enough ball flight to capture.

Some indoor environments don’t have enough light to support a high shutter speed. This makes the ball more difficult to detect. Please make sure there is adequate lighting indoors or use outdoors.

The swing was too slow to be recognized as an actual swing. The swings must reach 40 MPH or high to register.  If having problems hitting that number, please build a bat 1-2 inches longer to help create faster bat speeds. 


The user creates a list of bats for the sensor. To ensure the most accurate metric information is utilized, the My Bats section includes detailed information for each bat. Necessary information needed to ensure accurate metrics information. It is particularly important to ensure the Length and Weight of the user’s bat are entered accurately to produce optimal metric data.

• Create up to ten active bats.

How to add a bat

1. Tap on the Menu from Analyze, Training, Live, or Swing screen.
2. Tap on the My Bats.
3. Select on the Plus sign icon on the bottom right of the screen.
4. Tap on the corresponding lines to input the Brand, Model, Nickname, Length, and Weight for each bat. Once the input line is touched a list of options will be available at the bottom of the page.
• Not all bats are in the system. Please select the bat that is closest to your bat. The name of your bat can be added in the Nickname field.
5. When complete, hit the “Add New Bat” button.




If the phone is used in a vertical manner for Ball Flight it will not work. Please capture swings on tripod with the screen in landscape view. 

Must also use the rear camera only. The self camera will not work for Ball Flight.


Please make sure to set the physical camera distance on the app. A measuring tape is recommended, although a bat of know length may be used.



How to turn Ball Flight

1. From the Analyze screen, tap on Live.
2. Swipe on Ball Flight to turn on.
3. Tap on Practice button.
4. Select on Environment.
5. Tap Next.
6. Select on Hitter on the Left or Hitter on the Right.
7. Use scroll bar to set the camera distance.
8. Tap on Set Distance.

• Tap on Baseball Diamond to toggle between field view/ Blast IQ metrics and recording.


During the setup, please make sure to set the handedness of the hitter.  The default is usually set to right 


How to turn Ball Flight

1. From the Analyze screen, tap on Live.
2. Swipe on Ball Flight to turn on.
3. Tap on Practice button.
4. Select on Environment.
5. Tap Next.
6. Select on Hitter on the Left or Hitter on the Right.
7. Use scroll bar to set the camera distance.
8. Tap on Set Distance.

• Tap on Baseball Diamond to toggle between field view/ Blast IQ metrics and recording.



Please turn on the Ball Flight feature to capture Ball Flight metrics.


How to turn Ball Flight

1. From the Analyze screen, tap on Live.
2. Swipe on Ball Flight to turn on.
3. Tap on Practice button.
4. Select on Environment.
5. Tap Next.
6. Select on Hitter on the Left or Hitter on the Right.
7. Use scroll bar to set the camera distance.
8. Tap on Set Distance.

• Tap on Baseball Diamond to toggle between field view/ Blast IQ metrics and recording.


Please sign up for the premium services of Blast Connect.


Getting Started 

Gain access to advanced training metrics and improvement insights, cloud-based storage, coaching feedback, personalized reports, performance history, and more. Gaining access to all this information can be done in multiple ways of app sign up, web sign up, Invite



Web Sign up – Academy (Baseball)

  1. Click the link for Blast Baseball registration (https://blastconnect.com/academy/register/baseball ).
  2. Fill out the Create a Blast Connect Academy form:
  • Name
  • Sub Domain
  • Logo (Optional)
  • Phone
  1. Tap on one of these options:
    • Already have a Blast Account?
      1. Fill out the Create a Blast Account form:
        1. Email
        2. Password 
        3. Tap on Terms of Service
      2. Tap on Login to Continue.
    • Don’t have a Blast Account?
      1. Fill out the Create a Blast Account form:
        1. First Name
        2. Last Name
        3. Email
        4. Password 
        5. Confirm Password
        6. Tap on Terms of Service
      2. Tap on Create account.
  1. Fill in Payment Details of Cardholder Name, Card Number, CVS Security Code, and Expires.
  2. Tap on subscribe to Blast Connect.



Web Sign up – Academy (Softball) 

  1. Click the link for Blast Softball registration (https://blastconnect.com/academy/register/softball ).
  2. Fill out the Create a Blast Connect Academy form:
  • Name
  • Sub Domain
  • Logo (Optional)
  • Phone
  1. Tap on one of these options:
    • Already have a Blast Account?
      1. Fill out the Create a Blast Account form:
        1. Email
        2. Password 
        3. Tap on Terms of Service
      2. Tap on Login to Continue.
    • Don’t have a Blast Account?
      1. Fill out the Create a Blast Account form:
        1. First Name
        2. Last Name
        3. Email
        4. Password 
        5. Confirm Password
        6. Tap on Terms of Service
      2. Tap on Create account.
  1. Fill in Payment Details of Cardholder Name, Card Number, CVS Security Code, and Expires.
  2. Tap on subscribe to Blast Connect.


Addition information can be found at the link below: 

Baseball: https://www.manula.com/manuals/blast-motion/blast-connect-baseball/r4.32/en/topic/getting-started

Softball: https://www.manula.com/manuals/blast-motion/blast-connect-softball/r4.32/en/topic/getting-started?q=upload

The sign up for Blast Connect can be completed on your app.   

 

Here are the Instructions:


  • In your Blast App 
  • Tap on menu (hamburger button) 
  • Tap Profile/ silhouette (Circle Icon) 
  • Tap Account tab 
  • Account Type - make sure set to your choice (Player/Coach) 
  • Account - Tap on Upgrade 
  • Tap on Learn more 
  • Fill out form. 

It’s difficult to hold the camera still enough for Ball Flight to work properly. The application will warn you if it detects too much motion, but handheld results may vary.  Tripod can be purchased on Amazon when you search for tripod and the name of the device.

You must be using a supported iOS device to use the Ball Flight.  If you have any questions about supported device, please take a look at the link below. 

Supported Device: https://blastmotion.com/devices


Please take a look at the supported device list link below. 

Supported Device: https://blastmotion.com/devices



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