The charger provides the detailed indicator of the status of the device. If you are having issues with the charger, there are a few things to review.
The indicators of the chargers show the status of the sensor while charging and completion. Plugging the charger into a USB port. Placing the sensor on the charger logo with the sensor logo facing up.
What is the LED indicator on the charger?
- Red LED – The charger is not active (the sensor is not on the charger, or the sensor is fully charged).
- Blue LED – The sensor is charging.
- Green LED – The sensor is completely charged.
Once the sensor is fully charged it will stop charging the sensor and will be in standby mode. For the sensor to continue charging again, the battery level needs to drop below 93%. Also, the sensor needs to be taken off, the charger, and back on.
Please follow the troubleshooting tree questions:
Is the charging cable connected to the wireless charger?
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Yes
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No
- Add Button
Is the wireless charger plugged into a USB port?
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Yes
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No
- Add Button
Do you see the red LED light on the wireless charger?
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Yes
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No
- Add Button
Do you charge the sensor with the log up on the wireless charger and sensor?
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Yes
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No
- Add Button
This is the last step of troubleshooting the issue. If you need additional assistance, please contact customer support www.blastmotion.com/about/contact-us/. Please have the username (email address) and sensor serial (top & bottom) number available.
Please charge the sensor with the logo facing up on the sensor and charger.
Please try plugging the USB Plug into a different USB Port.
Please make sure the wireless charger is plugged into a USB port.
Please make sure the charging cable is connected to the wireless charger.
