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Charging Issue (TT)

Troubleshooting Tree

The charger provides the detailed indicator of the status of the device. If you are having issues with the charger, there are a few things to review. 


The indicators of the chargers show the status of the sensor while charging and completion.  Pluging the charger into a USB port. Placing the sensor on the charger logo with the sensor logo facing up. 

 

What are the LED indicator on the charger? 

 

  • Red LED – The charger is not active (the sensor is not on charger or the sensor is fully charged). 
  • Blue LED – The sensor is charging.
  • Green LED – The sensor is completely charged.

 

Once the sensor is fully charged it will stop charging the sensor and will be in the standby mode. For the sensor to continue charging again, the battery level needs to drop below 93%. Also the sensor needs to be taken off, the charger and back on.  




Please follow the troubleshooting tree questions:



Decision Tree
Is the charging cable connected to the wireless charger? 


  • Yes
  • No
  • Add Button

Is the wireless charger plugged into a USB port?


  • Yes
  • No
  • Add Button

Do you see the red LED light on the wireless charger?


  • Yes
  • No
  • Add Button

Do you charge the sensor with the log up on the wireless charger and sensor?  


  • Yes
  • No
  • Add Button

This is the last step of troubleshooting the issue. If you need additional assistance, please contact customer support www.blastmotion.com/about/contact-us/. Please have the username (email address) and sensor serial (top & bottom) number available.

Please charge the sensor with the logo facing up on the sensor and charger.

Please try plugging the USB Plug into a different USB Port.

Please make sure the wireless charger is plugged into a USB port.

Please make sure the charging cable is connected to the wireless charger.



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