Basic Troubleshooting Steps
Resetting the sensor is used when the sensor is not working at normal capacity. This feature is a last resort and is only used with irregularities in the sensor. Examples of irregularities are:
To complete a reset the sensor has to be connected.
How to reset sensor
There are two different Reset types:
This reset places the sensor back into the factory default. This reset will not affect any app setting.
This reset places the sensor back into the factory defauts and also deletes any pending swing that have not upload to the app. This reset is used when app is having upload issues. This reset will not affect any app setting.
After the completion of the reset. Please test the sensor to see if the performance has improved. If still having issues, please let customer support know.
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