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Reset Sensor (Baseball & Softball iOS)

Basic Troubleshooting Steps

Resetting the sensor is used when the sensor is not working at normal capacity.  This feature is a last resort and is only used with irregularities in the sensor.  Examples of irregularities are:

            

  • Staying Connected.
  • Incorrect Metrics.
  • Videos sync issues. 
  • Uploading issues. 
  • Any other app + sensor irregularity. 

 

To complete a reset the sensor has to be connected.

 

How to reset sensor

 

  • Tap on the Menu from Analyze, Training, Live, or Swing screen.
  • Tap on Sensor.
  • Select on Sensor.
  • Tap on the Sensor to reset.
  • Scroll to bottom to select reset (Reset Sensor or Clear and Reset Sensor) button.

 

There are two different Reset types: 

 

Reset Sensor

This reset places the sensor back into the factory default.  This reset will not affect any app setting. 

 

Reset Sensor or Clear

This reset places the sensor back into the factory defauts and also deletes any pending swing that have not upload to the app.  This reset is used when app is having upload issues.  This reset will not affect any app setting. 

 

After the completion of the reset. Please test the sensor to see if the performance has improved. If still having issues, please let customer support know. 

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