Resetting the sensor is used when the sensor is not working at normal capacity. This feature is a last resort and is only used with irregularities in the sensor. Examples of irregularities are:
- Staying Connected.
- Incorrect Metrics.
- Videos Sync Issues.
- Uploading Issues.
- Any other app + Sensor Issues
Please follow the troubleshooting tree:
Does the sensor line-item show in My Sensor?
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Yes
-
No
- Add Button
Is the sensor connected to the app?
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Yes
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No
- Add Button
Are you able to complete the reset?
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Yes
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No
- Add Button
After completion of the reset. Please test the sensor to see if the performance has improved. This was the last step of troubleshooting the issue. Please contact customer support if still having issues at https://blastmotion.com/about/contact-us/. Please have the username (email address) and sensor serial (top & bottom) number available.
If the reset can’t be completed, please try again. If still not working the last resort is to reset the sensor by uninstalling and reinstalling the app.
How to reset the sensor
- Tap on the Menu.
- Tap on Sensor.
- Select on Sensor.
- Tap on the Sensor to reset.
- Scroll to the bottom to select the reset (Reset Sensor or Clear and Reset Sensor) button.
There are two different Reset types:
Reset Sensor
This reset places the sensor back into the factory default. This reset will not affect any app setting.
Reset Sensor or Clear Sensor
This reset places the sensor back into the factory defaults and also deletes any pending swings that have not been uploaded to the app. This reset is used when the app is having upload issues. This reset will not affect any app setting.
After the completion of the reset. Please test the sensor to see if the performance has improved. If still having issues, please let customer support know.
Please connect the sensor to the app.
How to connect a sensor from my sensor
1. Tap on the menu.
2. Tap on My Sensors.
3. Tap on the sensor line item.
4. Shake sensor until connected.
• The circle will show black with a green small circle will show when connected with battery level showing in the middle line item.
Please activate the sensor again. Go to the menu and tap on my sensor. Tap on the plus sign to walkthrough activation.
