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Sensor Connection Issue (TT)

Troubleshooting Tree

Deep knowledge of the app is required to diagnose sensor connection issues. There is a full list of items to check and troubleshoot for these issues. The list ranges from charging, Bluetooth, reset sensor, and Deleting the app.

Please follow the troubleshooting tree. 


Decision Tree
Please check the status of the sensor by placing the sensor on charger.  Is the sensor showing charged?


Shake the sensor to detect if it has a charge. If there is a green indicator light under the blast man on the sensor, the sensor is actively on and broadcasting.  It should be flashing every 5 -10 seconds. If you don’t see the light, the sensor needs to be charged, it is dead, or activation is incomplete.  

  • Yes
  • No
  • Add Button

What is the color of the LED on the charger?


  • Red
  • Blue
  • Green
  • Add Button
When you place the sensor on the charger and it is still showing red it can mean multiple things.  


  • If the beep didn’t happen and indicator light on the charger didn’t change, the sensor could be dead.  If there is no flashing indicator light from the inside of the sensor,  plug the charger in a different port. If still not working, possible sensor issue (Contact Customer Support).
  • Sensor could be fully charged on an older charger. The sensor is flashing.  Continue to next step below.
  • Sensor could be fully charged on an older charger. If the sensor isn’t flashing, the completion of the activation would need to be completed. If completed, it is possibly sensor issue (Contact Customer Support)
  • The sensor wasn’t placed on the charger correctly. Please make sure the log is facing up on the charger and the sensor when placed in the middle. If placed on charger correctly, continue to next step below



Please verify that the Bluetooth feature is turn on. 


  • Yes 
  • No 
  • Add Button

Have you reset the sensor? 


  • Reset Sensor–The basic features have been checked for the sensor. Along with making sure the charge & Bluetooth have been checked.  The last option of reset the sensor can only be completed by uninstalling of the app and reinstalling of the app. Please make sure to back up any videos before completing this process with your subscription to Blast Connect. After the reinstall of the app, please log in and try to connect again. 
  • Yes
  • No
  • Add Button
You have completed the last troubleshooting step. If still having issues, please contact Customer Support to finish resolving the issue.
Please complete the reset by uninstall and reinstall the app by the instructions above.  
Please turn on the bluetooth feature on your phone. 


The sensor is not fully charged. The sensor should only need 45-60 min to charge.  



Please complete the reset by uninstall and reinstall the app by the instructions above.  
Please turn on the bluetooth feature on your phone. 
 The sensor is fully charged. Continue to the next step below. 


Please verify that the Bluetooth feature is turn on. 


  • Yes
  • No
  • Add Button

Have you reset the sensor? 


  • Reset Sensor – First, check the basic features of the sensor, such as the charge as well as the Bluetooth connection. Resetting the sensor is the last option and can only be completed by uninstalling and reinstalling of the app. Please make sure to back up any videos before completing this process with your subscription to Blast Connect. After the reinstall of the app, please log in and try to connect again. 


  • Yes
  • No
  • Add Button
You have completed the last troubleshooting step. If you are still having issues, please contact Customer Support to finish resolving the issue. Please have username (email address) and sensor serial (top & bottom) number available.
Please complete the reset by uninstall and reinstall the app by instruction below. After completion, test the sensor again.
Please turn on the bluetooth feature on your phone. 
If the sensor isn't charged. Please charge the sensor from 45 minutes to 1 hour.



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