Deep knowledge of the app is required to diagnose sensor connection issues. There is a full list of items to check and troubleshoot for these issues. The list ranges from charging, Bluetooth, reset sensor, and deleting the app.
Please follow the troubleshooting tree.
Shake the sensor to detect if it has a charge. If there is a green indicator light under the blast man on the sensor, the sensor is actively on and broadcasting. It should be flashing every 5 -10 seconds. If you don’t see the light, the sensor needs to be charged, it is dead, or activation is incomplete.
-
Yes
-
No
- Add Button
-
Red
-
Blue
-
Green
- Add Button
From the home screen select the desired date range of the swings you would like to view.
- If the beep didn’t happen and the indicator light on the charger didn’t change, the sensor could be dead. If there is no flashing indicator light from the inside of the sensor, plug the charger in a different port. If still not working, possible sensor issue (Contact Customer Support).
- The Sensor could be fully charged on an older charger. The sensor is flashing. Continue to the next step below.
- The Sensor could be fully charged on an older charger. If the sensor isn’t flashing, the completion of the activation would need to be completed. If completed, it is possibly a sensor issue (Contact Customer Support).
- The sensor wasn’t placed on the charger correctly. Please make sure the log is facing up on the charger and the sensor when placed in the middle. If placed on the charger correctly, continue to the next step below.
Please verify that the Bluetooth feature is turned on.
-
Yes
-
No
- Add Button
Have you reset the sensor?
- Reset Sensor – First, check the basic features of the sensor, such as the charge as well as the Bluetooth connection. Resetting the sensor is the last option and can only be completed by uninstalling and reinstalling the app. Please make sure to back up any videos before completing this process with your subscription to Blast Connect. After the reinstallation of the app, please log in and try to connect again. You have completed the last troubleshooting step. If you are still having issues, please contact Customer Support to finish resolving the issue. Please have username (email address) and sensor serial (top & bottom) number available.
-
Yes
-
No
- Add Button
You have completed the last troubleshooting step. If you are still having issues, please contact Customer Support to finish resolving the issue. Please have username (email address) and sensor serial (top & bottom) number available.
Please complete the reset by uninstalling and reinstalling the app by the instructions above.
The sensor is not fully charged. The sensor should only need 45-60 min to charge.
Please verify that the Bluetooth feature is turned on.
-
Yes
-
No
- Add Button
Have you reset the sensor?
- Reset Sensor – First, check the basic features of the sensor, such as the charge as well as the Bluetooth connection. Resetting the sensor is the last option and can only be completed by uninstalling and reinstalling the app. Please make sure to back up any videos before completing this process with your subscription to Blast Connect. After the reinstallation of the app, please log in and try to connect again.
-
Yes
-
No
- Add Button
You have completed the last troubleshooting step. If you are still having issues, please contact Customer Support to finish resolving the issue. Please have username (email address) and sensor serial (top & bottom) number available.
Please complete the reset by uninstalling and reinstalling the app by the instructions below. After completion, test the sensor again.
Please turn on the Bluetooth feature on your phone.
