Menu

No Metrics (Live) (TT)

Troubleshooting Tree

Certain things need to happen for the sensor to capture swings. Here are some reasons why your swings may not be captured when hitting Live.


Please follow the troubleshooting tree: 

Decision Tree

Was the sensor charged?

  • Yes
  • No
  • Add Button


Did you connect the sensor to the app? 

  • Yes
  • No
  • Add Button

Is a bat selected in the app?

  • Yes
  • No
  • Add Button

Did you make contact with a baseball?

  • Yes
  • No
  • Add Button

Did the swings reach speeds of 30 MPH or higher?

  • Yes
  • No
  • Add Button

Did you try to bunt or check swing?

  • Yes
  • No
  • Add Button

Any type of swings that doesn’t match our swing signature or incomplete swing will not register in the system. 

Did you pause two or three seconds between swings?

  • Yes
  • No
  • Add Button

Was the sensor reset?

  • Yes
  • No
  • Add Button
This was the last step of troubleshooting the issue. Please contact customer support if still having issues at https://blastmotion.com/about/contact-us/  Please have username (email address) and sensor serial (top & bottom) number available.
Please reset the sensor and test the sensor again. 

Resetting the sensor is used when the sensor is not working at normal capacity.  This feature is a last resort and is only used with irregularities in the sensor.  Examples of irregularities are:

            

  • Staying Connected.
  • Incorrect Metrics.
  • Videos sync issues. 
  • Uploading issues. 
  • Any other app + sensor irregularity. 

 

To complete a reset the sensor has to be connected.

 

How to reset sensor

 

  • Tap on the Menu from Analyze, Training, Live, or Swing screen.
  • Tap on Sensor.
  • Select on Sensor.
  • Tap on the Sensor to reset.
  • Scroll to bottom to select reset (Reset Sensor or Clear and Reset Sensor) button.

 

There are two different Reset types: 

 

Reset Sensor

This reset places the sensor back into the factory default.  This reset will not affect any app setting. 

 

Reset Sensor or Clear

This reset places the sensor back into the factory defauts and also deletes any pending swing that have not upload to the app.  This reset is used when app is having upload issues.  This reset will not affect any app setting. 

 

After the completion of the reset. Please test the sensor to see if the performance has improved. If still having issues, please let customer support know. 




Any type of quick swings where the sensor isn’t pausing between the swings will created invalid swings or missing swings. Please make sure to pause two or three seconds between swings.

Usually younger players having problems reaching speeds of 30 mph to register swings. If you are having problem hitting this speed, create a new bat in the app and make the length of the bat an inch or two longer to create faster bat speeds.

Please take additional swings using a baseball.  Air swings are not supported. 

Certain thing must happen to use the sensor.  One of main items that user must remember is contact is required to get a metric reading from the sensor. The user must make contact with a ball to get metrics.  Air swings will not register a swing. 



Please select on bat or build a bat.

  1. From the Progress screen tap on the Menu.
  2. Tap on the My Bats.
  3. Select on the Plus sign icon on the bottom right of the screen.
  4. Tap on the corresponding lines to input the Brand, Model, Nickname, Length, and Weight for each bat. Once the input line is touched a list of options will be available at the bottom of the page.
  • Not all bats are in the system. Please select the bat that is closest to your bat. The name of your bat can be added in the Nickname field. 


     5. When complete, hit the “Add New Bat” button.




Please contact sensor to the app. 

After opening the Spider Interactive App, you should be able to shake the sensor and it should connect.  Sometimes that doesn’t happen. The alternative way of connecting is a manual connection.

How do you connect a sensor?

  1. From the Progress screen, tap on the Menu.
  2. Tap on the My Sensor.
  3. Select on the listed sensor.
  4. Shake the sensor by facing the Blast logo towards the ground for two seconds, face the Blast logo towards the sky for two seconds, and repeat until it is connected.
  5. The listed sensor will now show connected in the list.






Please make sure you charge the sensor and make sure the sensor’s battery status is greater than 20%.


The proccess of charging the sensor requires the wireless charger, the USB cable, and the sensor. 

 


How to charge sensor


 

  1. Plug the charger cable into the wireless charger micro USB port.
  2. Plug the the other end of the charger into any USB port outlet. 
  3. Place the sensor in the center of the wireless charger where the logo is located with the logo facing up on the sensor. 



  • The completion of the charge should take from about 45 min to an hour. 
  • The sensor battery can last for seven days in standby, but battery life differs based on usage. Normal usage can last from six through eight hours. 








Was this article helpful?

We've got your back!

Can’t find what you’re looking for in our help docs? Get in touch with our all-star support team.

Contact Customer Support