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Location on: Android OS 9

Troubleshooting Steps

With the new OS (operating system) 9 for Android the location base services need to be turned on.  The app has a Location feature that needs to be turn on, but the Android device also has location base services that need to be turned on.  When trouble shooting Android devices, please make sure the location services are turn on. 

 

The Blast apps location services prompts you the option to turn on when you first start the app. If you didn’t turn it on, you can check the device setting: 

 

  • Tap on Setting.
  • Tap on Apps.
  • Tap on Blast App.
  • Tap on Permissions.
  • Swipe button to the right to turn it on.

 

The device gives a shortcut option at the top of the device when you swipe down.

 

  • Swipe from the top of the screen down to open shortcut screen.
  • Tap on Location icon to turn on.

 

You can also view the location services by the following: (Samsung instructions) 

 

  • Tap on Setting.
  • Tap on Connections
  • Locate Location
  • Swipe button to the right to turn it on.

  

 

After making sure the features are turned on, you can try to connect again. If you are still having issues, please contact customer support.  

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