With Android devices, location-based services need to be turned on.  The app has a Location feature that needs to be turned on, but the Android device also has location-based services that need to be turned on.  When troubleshooting Android devices, please make sure the location services are turned on. 

The Blast apps location services prompt you the option to turn it on when you first start the app. If you didn’t turn it on, you can check the device setting: 

• Tap on Setting.
• Tap on Apps.
• Tap on Blast App.
• Tap on Permissions.
• Swipe the button to the right to turn it on.

The device gives a shortcut option at the top of the device when you swipe down.

• Swipe from the top of the screen down to open the shortcut screen.
• Tap on the Location icon to turn it on.

You can also view the location services by the following: (Samsung instructions) 

• Tap on Setting.
• Tap on Connections
• Locate Location
• Swipe the button to the right to turn it on.

After making sure the features are turned on, you can try to connect again. If you are still having issues, please contact customer support.